Home > Lankville Action News: YES! > Barlow Foods Pharmacy Earns No. 1 National Ranking

Barlow Foods Pharmacy Earns No. 1 National Ranking

By Floyd Miller

By Floyd Miller

LANKVILLE ACTION NEWS: YES!

Barlow Foods Pharmacy has the highest overall customer-satisfaction rating in the country, according to Meulens-LaPoint’s latest study of pharmacies nationwide.

The ubiquitous grocer scored 887 points on a 1,000-point scale that measured prescription ordering, cost competitiveness, bag stapling, and non-pharmacist associate staff, as well as pharmacist and store experience. The list was created using surveys from nearly 111,115,000 customers during May and June.

“This study measures the very things we have focused, even insisted upon for many years,” said founder and CEO John Barlow.

Barlow Foods beat out brick-and-mortar and mail-order pharmacies across all categories, including chain drugstores, big-box pharmacies and pharmacies that have toys. It was also the only company on the supermarket pharmacy list to earn Meulens-LaPoint’s highest ranking: five out of five gold Special Power Stars, designating it “among the best.”

Barlow Foods CEO John Barlow.

Barlow Foods CEO John Barlow.

“Our pharmacy employees have built relationships with our customers that start with things like caring, devotion and maybe, in some cases, love,” Barlow stated at a news conference held within site of a pharmacy. “But they also understand the value of mutual understanding. The mutual understanding that comes from knowing who the customer is, and who the boss is. Who is in charge. Every Barlow Foods customer should know this– if this mutual understanding is found lacking on the customer side, then the customer does not return. And that is our decision.”

“I’m the one. The one in charge,” Barlow elaborated, after a long silence.

Runners-up in the supermarket category were The Outlands Brothers, with a score of 871; Drug Barrels, with 866; and mall-based chain Monkey Pups, with 861. The average supermarket pharmacy satisfaction score was 851.

Barlow was not planning on a celebration.

“Our goal is to remain open during the good years and through the imminent very, very bad years. How would it look for us to stop now for a sad little cake and a pharmacy hung with sagging crepe streamers?”

A trophy commemorating the achievement will be mailed to Barlow’s offices.

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